ORDER PROCESSING:  After you submit your order, you will receive a computer-generated email confirmation that your order was placed.  If you are paying by credit card, you will receive another email with confirmation of the transaction.

Please Note:  We Do Not ship to P.O. Boxes. 
If the address is not entered correctly, your package may be returned as undeliverable. You would then have to place a new order. Save time and avoid additional shipping fees by entering the address information in the appropriate boxes and double-checking for typos and other errors.

Orders can take up to 7 to 10 business days to reach your location after receipt of cleared payment (exception: back orders and out of stock items). 
See Shipping Times below.   Orders to Hawaii, Alaska and off shore U.S. territories can take up to 10 to 14 business days after the date your order was placed.
 
Prices of items and shipping charges are subject to change at any time. 

Shipping will be added to your total at time of checkout. Shipping charges are NOT  included in the price listed for each item.  Items marked with (OS), or specifically indicated as OVERSIZED, will require higher shipping fees. 

Higher fees will apply for Express Shipping. Please see Shipping Times below for information regarding when to expect shipment of your order. 

Higher fees may apply for any mis-shipments or redirection of shipments due to incorrect shipping address or zip code entry on the online order form.  These fees are charged to FHD by most shipping carriers, and will be passed onto the customer.

BACK ORDERS: If all of part of your order is placed on a backorder status, we may hold the entire order until all items become available for shipment.

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SHIPPING PRICES:  Fixed Shipping prices will be added to the total price of your order at checkout.   Shipping prices may be higher for oversize packages then originally quoted on website.  We will notify you after placing your order if this is the case.  Fixed Shipping Fees are as follows;

 RATES FOR MOST U.S. STATES
 
 RATES FOR CALIFORNIA, IDAHO, MONTANA, NEVADA, NEW MEXICO, OREGON,  UTAH, WASHINGTON and WYOMING.

 RATES FOR HAWAII AND ALASKA

 RATES FOR APO'S  ARMED FORCES

 RATES FOR US TERRITORIES

 RATES FOR CANADA**Please Note**  We ship UPS Standard to Canada. 
Canadian Residents will be responsible for   any brokerage fees and taxes upon delivery.
 

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FAX ORDERS:  To FAX Your Order to Fine Home Designs Click Here and print order form.  Fax us a copy and we will email you your order verification.

* Note: You will need Adobe Reader to read this Fax Order Form, 
   please click here to visit the Adobe website and download a free copy.


SALES TAX:  Federal law requires that all Ohio residents be charged sales tax.


SHIPPING METHODS:  Most of our items are shipped by UPS Ground, FedEx and by USPS Postal Service. If the situation warrants, we may elect to ship by some other carrier. 

Higher shipping fees will apply to all orders going to Alaska, Hawaii, Puerto Rico, Guam, all off shore U.S. territories and Canada. Shipping prices may be higher for some packages then originally charged on website at checkout due to higher shipping fees charged by our Shipping Carriers.  We will notify you after placing your order if this is the case.  Contact us for a quote to your area. 

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SHIPPING TIMES:  Orders can take up to 7 to 10 business days to reach your location (exception: back orders and out of stock items).    

Higher fees will apply for faster Express Shipping. 
 
Express Shipping means guaranteed 3 to 6 business days after the date    your order was placed. 

Express Shipping is working business days only and does not include weekends or holidays.  

Shipping to Hawaii, Alaska, off shore U.S. territories and Canada can take up to 10 to 14 business days after the date your order was placed.  Shipping is working business days only and does not include weekends or holidays. 

**Note** If you need 2nd Day Express Delivery, please email us with the items you wish to purchase.  Higher Shipping fees will be applied to this faster service, if it is available for the items you wish to purchase.   If you request Overnight Shipping or 2nd Day Air shipping in your order at checkout, we will ship as you request.  Please Note that your account will be charged the excess shipping fees for your special express ship request.
(Exception; Custom made cabinets and cases are made at the time of order and may require longer processing and shipping times.)   

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NON RECEIPT OF PACKAGE:  If UPS makes reasonable attempts to drop off your package and, after notifying you of these attempts, returns the package to our warehouse, you will be charged an additional $15 return fee in addition to a reshipping fee to reship the package. This is a standard UPS charge and none of these fees are retained by Fine Home Designs.


RETURNS:  It is very important to us that you be happy with your
order. Your satisfaction is our main priority!

If you need to return an item:

·          Requests for a return/refund must be submitted within 30 days of receipt of purchase.  Please contact us for return instructions and a
Return Authorization (RA) number. 
PLEASE DO NOT MAIL THE MERCHANDISE BACK TO US OR ANY OF OUR SUPPLIERS until you get the Return Authorization paperwork and a Return Authorization (RA) number from us to include with the return package.  No refunds will be issued without an Return Authorization (RA) number. Returns must be received within 2 weeks of issuing Return Authorization (RA) number.  You must email us with all return package tracking and shipping information when you have sent your return back to us. If we do not receive this information, your refund may be significantly delayed.

·          If returns are not received at our warehouse within 2 weeks of the issued Return Authorization number (RA), no credits will be given.

·          Upon receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same resalable (unused) condition with original packaging, UPC labeling, and hardware/accessories, excluding any shipping/handling/insurance costs.  Please note that an RA number does not guarantee final disposition. All returns are subject to inspection. FHD reserves the right to refuse credit on any returns that are not in resalable condition.

·          Refunds may take up to 4 weeks for processing (although they are usually completed within 14 days).  Returns must be received within 2 weeks of issuing Return Authorization (RA) number.

In the rare event that we should ship the wrong merchandise, please contact us ASAP and we will expedite shipment of the correct item (s). In this situation, we will cover all shipping costs.

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ORDER CHANGES AND CANCELLATIONS:  Due to the built in efficiencies in our ordering system, once your order has been placed, and you have received your electronic confirmation email, we cannot make changes to the product you have ordered, nor can we cancel your order, as it has already been processed to our warehouses. If you need to return the product, please follow the return procedures above. If additional items are needed, you will need to place another order.

CANCELLATION OF SPECIAL ORDERS:  Please note that for any cancellation of a special order (special production runs) with Fine Home Designs,  there will be a 50% cancellation fee applied.


DAMAGES:  We take extra precautions to pack our orders to prevent damage and breakage. All items are shipped insured.  If, despite our efforts, your order does arrive damaged, then please hold onto the package and damaged merchandise (for potential inspection) and e-mail us right away for instructions.
  
Please DO NOT MAIL THE DAMAGED MERCHANDISE BACK TO US or to any of our suppliers until you have notified us of the damage.  If necessary, we will send you paperwork to include with the damaged item(s) you are returning.
Please see above policy for returning merchandise.  
 

PRIVACY POLICY:  Fine Home Designs is committed to respecting your privacy. Please be assured that the information you provide to us will only be used to complete your order and to support your customer relationship with us. Please see our entire Privacy Policy Page.



ELECTRONIC GIFT CERTIFICATE:

• Gift certificates are available in any amount (with a $5 minimum).
   

• Certificates will be delivered electronically and are good for 2 years from the date of issue.
   

• Certificates must be used at the time of purchase by entering the certificate number into the “Coupon Code” field during the checkout process. Only one certificate can be used per transaction.
   

• Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
   

• Certificates are only redeemable on the site from which they were purchased.
    

• The risk of loss or misuse for gift certificates passes to the purchaser upon our electronic transmission to the recipient. We are not responsible for lost or stolen gift certificate.
   

• For balance inquiry requests, write us at customerservice@fhdunlimited.com.
   

• To make a purchase for an amount greater than the balance on your certificate, you will need to use a second form of payment, such as a credit or debit card, to cover the difference.
   

• Unused balances will stay on the certificate for two years from the date of purchase and may be used on subsequent purchases.
   

• Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. You may want to check with your recipient first to make sure their e-mail account is configured to accept e-mails from Fine Home Designs or Fine Home Displays.

CATALOG REQUESTS:  In an effort to keep costs down and maintain competitive pricing, we do not currently offer a printed catalog. Please contact us if you have any questions or need additional information regarding any of our products.
 

TYPOGRAPHICAL ERRORS:  We make every attempt to ensure that the information provided on Fine Home Designs website is accurate and correct, but occasionally an error goes unnoticed. If you find an error on our website, please report it to us so that we can correct it immediately.

In the event a Fine Home Designs product is listed at an incorrect price due to typographical error in the Description and/or Title of products or in the pricing information, Fine Home Designs shall have the right to refuse or cancel any orders placed at the incorrect price. Fine Home Designs shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Fine Home Designs shall issue a credit to your credit card account in the amount of the incorrect price.
 

WHOLESALE / BULK ORDERS: If you are a retailer with a valid vendors license, you can contact us to set up a wholesale account. Individual customers  who do not possess a vendors license but wish to purchase in bulk may also qualify for our V.I.P. discount. Please contact us for more information.  
**Please Note** We do not accept returns on large Wholesale or Bulk Retail orders.  

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Thank you for shopping with Fine Home Designs!

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